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Store’s online fulfilment capabilities top retailers’ roadmap post-pandemic

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, has revealed. Original research of over 250 senior leading European retailers in ‘The Role of […]

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Category demand chaos risks lost revenue opportunities for grocers and brands

Post-covid category chaos in the grocery sector, as consumer behaviours shift with the rapidly changing market dynamics as the pandemic eases, risks brands and Consumer Packaged Goods (CPG) companies losing revenue growth opportunities if left unchecked, the latest research from antuit.ai, the leader in SaaS Artificial Intelligence (AI) demand forecasting and optimisation solutions, warns. Original […]

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Shoppers take a shine to dark stores, as 84% will continue using dark stores post-pandemic

Dark store retail formats are growing in popularity with UK consumers, with demand for dark stores continuing even as the pandemic eases, the latest European study from OneStock, the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. Original research of over 2,000 UK shoppers in OneStock’s latest report revealed that over […]

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Guest post – Retailers vote for the future of the store

Retailers recognise the importance of customer experience in the future store, as the latest  European research shows – but how does this translate in bricks-and-mortar settings and what do customers now want as part of their in-store buying journeys?  We caught up with Jens Levin, CEO at Sitoo to break these new CX demands down. […]

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Luxury drives post-Covid recovery as global D2C demand increases by 50% in 2021

Luxury goods were the fastest growing cross-border ecommerce category in the first half of 2021, increasing by 50% compared to the end of 2020.  With global demand for luxury being driven by shoppers from China, UAE, South Korea and India, increasingly consumers are now happy to forego the ‘white-glove’ in-store experience for online convenience, the […]

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Consumer trends

Supply chain problems are no bar to convenience retail growth

The concern over rising prices due to supply chain issues resulting from both Covid and Brexit hides the fact that UK consumers have never had more choice of products and locations, and this trend will continue to grow. The evidence is everywhere. For instance, the new owners of Asda are planning (says the Sunday Times) […]

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Innovation trends

Wunderkind and Klaviyo announce strategic partnership to bolster personalisation capabilities

Wunderkind, formerly BounceX, the leading performance marketing channel that delivers one-to-one messages at scale, has announced the launch of a strategic integration with Klaviyo, the customer data and marketing automation platform that delivers more personalised experiences across owned-marketing channels. The strategic integration allows brands and retailers to leverage Wunderkind’s ability to scale eCommerce revenue through high-performing, one-to-one […]

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Insight

Freedom Day and ‘Back To Work’ boost online fashion checkouts in July

Freedom Day and the easing of covid-19 restrictions has boosted online fashion order volumes, the latest data from True Fit, the leading personalisation platform for apparel and footwear retailers, reveals, as UK shoppers dress to impress as their social lives expand and kit out their wardrobes for the return to the office. Fashion checkouts rose […]

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Millennials drive the need for speed and sustainability in click-and-collect

UK consumers increasingly expect faster fulfilment through retailers’ click-and-collect services, with demand for express in-store collections driven by Millennials, the latest data from OneStock, the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. Original research of over 2,000 UK shoppers in OneStock’s latest report revealed that 57% now want retailers to […]

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