Latest events & articles
In a tough retail market, no one is immune
For its recent woes, Zalando has blamed the hot weather – often the first thing retailers blame for difficult trading. The truth is, it is facing the same challenges retailers have always faced. Here are five ways to fight back in a tough retail market.
Rising to the challenge of international returns
Returns management is a headache for most supply chain directors, but don’t let it become migraine territory, says ReBOUND.
Retail returns: turning a nightmare into an opportunity
Speakers and delegates concluded that today’s consumers crave convenience, no matter which ‘shopper journey’ they are embarking on
eTail Fulfilment & Returns 2018: From click to customer
A central theme of this year’s eTail Fulfilment & Returns conference is the future of stores versus online. It’s a monster of an issue that has been debated fiercely in business circles for the best part of a decade.
Your cutting edge may be someone else’s everyday tech
How many retailers do you know who are happily progressing on their change journey, but you strongly suspect they’ll never make it, or will get there just too late. What is cutting edge in retail today? Take customer insight. We’ve been persuaded that retailers just need to know a bit more about their customers and […]
Stop listening to people who agree with you
It’s not just the Internet that is to blame for serving us only with news we want to see with opinions that reflect our own. It was ever thus. My parents chose the Telegraph because it presented a view of England unchallenged by what was actually going on around them. We’re now all in danger […]
How changing shopping habits have affected Zalando
Anyone selling on line is obsessed with raising average order value but consider the news from Zalando, which revealed to Retail Week that its profits are being held back because of changing shopping habits, which includes a decline in the average basket order size as customers order more frequently. This changing habit was not explained […]
Opinion: a penny for your thoughts, Alex Baldock
The first major task for Alex Baldock as Dixons Carphone CEO is to navigate the business out of its data breach black hole, but there’s an opportunity to set a cybersecurity agenda for the wider retail industry.
What do you know about me? Consumers highlight data trust concerns
New data trust research from analysts Frost & Sullivan suggests there’s a significant gap between how organisations view their responsibilities on data stewardship and consumer expectations around how organisations protect their personal information.