Latest events & articles
Research – 57% of shoppers want digital labels to improve CX at the shelf-edge
UK shoppers are increasingly demanding more digital information at the shelf edge to improve in-store shopping experiences and help inform their buying decisions, the latest research from Pricer, the world’s most reliable provider of ESLs (Electronic Shelf Labels), reveals. Original research of over 2,000 UK shoppers in Pricer’s latest ‘Pricer UK Consumer Insight Report 2021’ […]
Clarks steps up personalisation with Wunderkind
Clarks, the international shoemaker and footwear retailer, has partnered with leading performance marketing engine Wunderkind (formerly BounceX), to enhance its digital targeting and personalisation strategies, resulting in improved customer engagement and increased digital revenues. Established in Somerset in 1825 when founding brothers Cyrus and James Clark realised they could make slippers from offcuts from their […]
YOOBIC closes $50m Series C funding as it supports expansion plans
YOOBIC, the all-in-one digital workplace for frontline teams, has announced closing a $50M Series C funding round led by Highland Europe, a growth-stage investment firm that backs software and consumer technology companies with sizable revenue growth and proven market adoption. Existing investors Felix Capital, Insight Partners, and a single family office advised by BNF Capital […]
Pets at Home selects OneStock for new 1 Hour Click & Collect capabilities
Pets at Home, the UK’s leading pet care retailer, has launched a 1 Hour Click & Collect service powered by the Order Management Solution (OMS) from OneStock, the leading European OMS provider for omnichannel retail, to improve customer convenience whilst enhancing operational efficiencies. The launch supports the pet care retailer’s omnichannel strategy, allowing the business […]
How to manage retail promotions across multiple channels
Retail Connections caught up with Robin Coles from XCCommerce recently and we got into a conversation about the need for retailers to manage their promotions more consistently across every channel. We also bring you some new research undertaken by XC that shows that consumers want promotions but often find them hard to access and use. […]
UK retail has the stock, but it’s not always available
A new report, from OneStock, ‘Omnichannel Study: How retailers can serve the post-Covid shopper‘ has discovered from research among 2,000 UK shoppers that unavailable stock still accounts for almost a fifth of UK retailers’ inventory. 82% of UK shoppers have experienced out-of-stocks during the pandemic while 73% said they would be less loyal to a retailer if […]
Shelf gaps still cause friction post-lockdown with ongoing Brexit disruption blamed
Shelf gaps continue to pose customer experience (CX) issues for UK shoppers in-store, which risks losing retailers future sales and loyalty, the latest research from Pricer, the world’s most reliable provider of ESLs (Electronic Shelf Labels), reveals. Original research of over 2,000 UK shoppers in Pricer’s latest ‘Pricer UK Consumer Insight Report 2021’, showed that […]
Digital employee experience crucial to meeting Millennial workforce needs
Delivering a great digital employee experience is key to recruiting and retaining the Millennial frontline workforce, according to the latest report from digital workplace innovator, YOOBIC. With job vacancies advertised across the UK increasing by 88,000 in April to hit a post-pandemic high of 747,000, with the biggest demand in accommodation and food service, frontline […]
Personalisation gap persists despite boom in ecommerce demand
The accelerated and sustained growth in eCommerce over the course of the pandemic has widened the ‘personalisation gap’ between customer expectations and retailers’ capabilities, the latest data from Wunderkind, formerly BounceX, reveals. While shoppers’ demands for eCommerce have grown exponentially during the pandemic, the boom in digital hasn’t necessarily translated into enhanced online customer experiences, […]