Latest events & articles

Editorial

In a tough retail market, no one is immune

For its recent woes, Zalando has blamed the hot weather – often the first thing retailers blame for difficult trading. The truth is, it is facing the same challenges retailers have always faced. Here are five ways to fight back in a tough retail market.

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Editorial

Rising to the challenge of international returns

Returns management is a headache for most supply chain directors, but don’t let it become migraine territory, says ReBOUND.

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Innovation trends

Retail returns: turning a nightmare into an opportunity

Speakers and delegates concluded that today’s consumers crave convenience, no matter which ‘shopper journey’ they are embarking on

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eTail Fulfilment & Returns 2018: From click to customer 

A central theme of this year’s eTail Fulfilment & Returns  conference is the future of stores versus online. It’s a monster of an issue that has been debated fiercely in business circles for the best part of a decade.

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Insight

Your cutting edge may be someone else’s everyday tech

How many retailers do you know who are happily progressing on their change journey, but you strongly suspect they’ll never make it, or will get there just too late. What is cutting edge in retail today? Take customer insight. We’ve been persuaded that retailers just need to know a bit more about their customers and […]

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Editorial

Stop listening to people who agree with you

It’s not just the Internet that is to blame for serving us only with news we want to see with opinions that reflect our own. It was ever thus. My parents chose the Telegraph because it presented a view of England unchallenged by what was actually going on around them. We’re now all in danger […]

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Editorial

How changing shopping habits have affected Zalando

Anyone selling on line is obsessed with raising average order value but consider the news from Zalando, which revealed to Retail Week that its profits are being held back because of changing shopping habits, which includes a decline in the average basket order size as customers order more frequently. This changing habit was not explained […]

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Editorial

Opinion: a penny for your thoughts, Alex Baldock

The first major task for Alex Baldock as Dixons Carphone CEO is to navigate the business out of its data breach black hole, but there’s an opportunity to set a cybersecurity agenda for the wider retail industry.

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Insight

What do you know about me? Consumers highlight data trust concerns

New data trust research from analysts Frost & Sullivan suggests there’s a significant gap between how organisations view their responsibilities on data stewardship and consumer expectations around how organisations protect their personal information.

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