Latest events & articles

Editorial

Fendi restyles its tech capabilities with value chain makeover

International luxury fashion brand, Fendi, has revolutionised its global transactional value chain with an omnichannel solution from Dedagroup Stealth, the company dedicated to fashion and luxury retail, and part of Dedagroup. Founded in Rome in 1925 by Adele and Edoardo Fendi, the Italian fashion house fuses a distinctly modern aesthetic with heritage style and an […]

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Editorial

From minnow to monster: 25 years of Amazon

“At the very least Amazon has changed the high street forever. It began as a new idea for selling books remotely, but within a few short years it literally sparked a retail revolution,” says Chris Field, retail analyst and CEO of Fieldworks Marketing. Here’s our quick-fire summary of what has been achieved since the first days of trading from Jeff Bezos’ garage, back in July 1994.

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Editorial

Is RFID the missing piece in the scan-and-go jigsaw?

Industry analysts are asking whether RFID is the missing link in the scan-and-go jigsaw. This idea is also the driving force between a recent collaboration between long-time RFID specialists Nedap and scan-and-go start-up MishiPay.

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Editorial

PrettyLittleThing manages post purchase journey for big returns

  • Time to next purchase was accelerated by 57%, increasing revenue, loyalty and customer lifetime value.
  • Customer ratings of the post-purchase delivery experience increased 30%.
  • Emails featuring personalized marketing assets drove customers back to PrettyLittleThing’s branded tracking pages, achieving 44.3% click-through rate.
  • Branded tracking pages delivered 24x return on investment in five months.

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Editorial

GDPR bites: British Airways fined £183m for customer data breach

Under GDPR British Airways has been fined for ‘poor security arrangements’ after hackers stole the personal data of 500,000 customers. Now’s a great time to check out Vodat’s security guide, designed to help retailers and hospitality players ensure they aren’t putting their business and customers at risk.

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Editorial

Next big thing: 5G’s impact on retail

The advent of 5G phone networks could bring the mobile internet speed and stability required for retailers to really commit to innovative technology projects. There will be endless new product development opportunities too, from ‘smart’ domestic appliances to robots and 5G phones.

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Editorial

Make it easy, make it popular: Focusing on the customer experience

Martin Newman writes: Harvey Nichols is a British success story. And it’s an older one than you’d think: for many of us, the chain is synonymous with Edina and Patsy’s Bollinger-fuelled antics in Absolutely Fabulous, but it’s been going since 1831 and now has seven outlets in the UK and several abroad too.

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Editorial

Can technology partners help struggling retailers get back in the race?

Claranet’s new report #ReimagineRetail looks at a fast-emerging ‘new breed’ of technology partners who are eager, willing and ready to help retailers future-proof their operations and services.

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Editorial

Co-op rocks with eco pop-up shop at Glastonbury 2019

The Co-op has won consumer kudos and reams of positive media coverage thanks to its Glastonbury festival pop-up store which opens tomorrow (26th June 2019).

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