Latest events & articles

Boohoo buys Debenham’s – but shuns its stores

Digital-first, fast fashion retailer, Boohoo, has confirmed it will buy department store, Debenhams, for £55million – but its decision to only buy the brand and its website, including customer data, will come as a kick in the teeth for the High Street, as its 118 remaining stores are left on the shelf facing permanent closure, […]

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The returns blackhole: Are retailers missing the returns opportunity?

Retailers are failing to build customer experience into online returns, and risk losing future sales and shoppers’ loyalty due to communication blackholes and a lack of choice in the returns process, the latest data from parcelLab, the leading operations experience platform, revealed. Original research of 150 of the UK’s leading retailers in the ‘Operations Experience […]

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Editorial

The Retail Connections trends for retail in 2021

After a thorough review by our analysts of the current trends resulting from the massive shift from physical to digital retail in 2020, we look at how this will advance the case of many technologies that have been promoted over the last five years, some with mixed success. First we must agree what we are […]

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News from NRF – Sensormatic Solutions announces the launch of Sensormatic IQ

As new and exciting tech is announced at the National Retail Federation’s Virtual Big Show this week, Johnson Controls, the global leader for smart and sustainable buildings and the architect of OpenBlue connected solutions, has announced that Sensormatic Solutions, its leading global retail solutions portfolio, launched Sensormatic IQ. This intelligent operating platform for retail, backed […]

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Retail Tech Leaders Series – Wunderkind’s new GM, Wulfric Light Wilkinson

In the first of our new Retail Tech Leaders series, where we’ll be catching up with the news and views of the industry’s leading visionaries who are helping to shape and shake up retail, we sat down with Wunderkind’s new General Manager for EMEA, Wulfric Light-Wilkinson, to find out about his take on hyper personalisation […]

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Double blow to UK footfall on Boxing Day – shopper traffic falls -87%

UK Boxing Day footfall slumped -87% year-on-year yesterday (26 December), Sensormatic’s retail data from ShopperTrak, revealed. The latest data from ShopperTrak’s footfall index, which captures 40 billion shopper visits each year, showed that across all retail settings, including High Streets, shopping centres and retail parks,  total footfall dropped to its lowest point since the start […]

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Retailers on the run, brands on the rise

To survive, retailers need to think like brands These days, brands are probably more in tune with what their customers want than retailers, which is ironic, given that it is the retailers that have the data on customers, not the brands. But data is a strength they are not exercising fast enough or deeply enough. […]

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Covid restrictions force retailers to shut up shop in peak pre-Christmas trading days

Retailers saw footfall wiped out on what would usually be the busiest weekend for in-store shopping of the year, Sensormatic’s data from its retail analytics solution, ShopperTrak, revealed. High Streets deserted on Super Saturday Super Saturday (19 December), the last Saturday before Christmas and usually one of the busiest days of the year for in-store […]

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XCCommerce – Promotion at the speed of customer demand

Promotions are a creative tool for exciting and rewarding your customer, driving loyalty and increasing lifetime value. However, success is dependent on understanding customers’ shopping behaviours and preferences and having the ability to create and execute promotions quickly to engage an increasingly demanding and connected shopper. Download Promotions at the speed of customer demand – the latest […]

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