Latest events & articles
Event preview: The BRC’s Reinvention Retail Conference
Retailers need all the help they can get today, coping with profound change across the industry. The BRC’s Reinvention Retail conference on May 22nd sets out to provide a blueprint for survival.
Martin Newman writes: “It is no longer a matter of selling via the internet or across a physical counter: self-evidently retailers must now do both, and those that miss the boat, or misjudge the distance between the boat and the pier, are destined for an undignified splash, before sinking without a trace.”
RetailEXPO 2019: Unlock a bright future in retail
What’s next in retail? For those in search of answers, the RetailEXPO show in London is just the place to experience all the trending, ground-breaking ideas of the future. Practical solutions to the challenges of today and tomorrow are at the heart of this much-anticipated show.
How to survive disruption in retail
“To survive disruption, you must think long term and invest in tomorrow” Martin Newman In the history of commerce, never has the sector undergone such rapid change as in the last 30 years. We’ve seen catalogues boom and bust, the DVD and CD industry crash out in the wake of online downloads and music […]
10 not very helpful technology trends for retailers
Here is what Gartner predicts are the top 10 technology trends. I’m not saying I disagree, but it is further evidence that everyone wants to talk about the future, because it is safer and more seductive than talking about the present. This is not helpful for retailers, because there are some fundamental challenges that […]
Mobile technology in-store: Doing what exactly?
How do European retailers plan to use mobile technology in their stores, as part of their wider business strategies? Research from Future Stores organiser WBR finds ‘enhancing the customer experience’ to be the biggest business advantage of the tech.
Brands depend on real people to influence shopping
Research by InternetRetailingExpo (IRX) suggests that more consumers trust shopping recommendations from brands than online influencers. We take a closer look at what is happening when consumers make the decision to buy.
Boardroom blues: how to keep staff motivated
Another day, another boardroom battle for Britain’s retailers. Today it’s Debenhams, who desperately need £200m to fight off Sports Direct owner Mike Ashley, who seems intent on buying up every ailing retailer on the high street. But what do these high-level wranglings mean for the average customer? More sales, certainly. But one thing you […]
Guardians of the galaxy : who’s your brand hero?
Ever wondered why a business can go from the most popular to forgotten in less than a year? Consider a brand that you are probably thinking of right now, and wonder why they started by delivering a seamless customer experience, but then ended up by not only screwing up your […]