Latest events & articles

Editorial

Pay more, grow more

If I was the now former CEO of M&S, I would probably like a big payout for services rendered and in the case of Steve Rowe, these services have been a big part of the retailer’s turnaround. Or Simon Roberts at Sainsbury’s who just got a £3.8 million pay and bonus package. Who wouldn’t? But […]

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Consumer trends

When research becomes a distraction

Research that underplays the importance of price and overplays the value of value, is not helpful, even thought it always generates a headline. Consumers do indeed want more than just low prices when they shop, but I can confidently bet that research into what consumers say they want and what they actually do will always […]

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Editorial

Nostalgia ain’t what it used to be *

Brands will need refreshing much more often if they are to thrive or even survive. Cath Kidston owner Baring Private Equity Asia is selling the business, after it went into administration in 2020, and after a pre-pack insolvency deal failed to turn things around. The loss of Chinese visitors to the UK cannot have helped […]

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Digital workplaces help retail frontline look beyond the “Big Quit”

YOOBIC, the digital workplace leader, today announced the publication of the 2022 State of the Frontline Employee Experience survey — a major global report offering unique insights into the challenges facing retail and hospitality workers and their employers in an era of COVID-19, labour shortages, supply chain disruptions, and economic uncertainty. Drawing on input from 1400 […]

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Editorial

What’s the future for Oxford Street?

Oxford Street has always embraced the best and worst of retail and probably always will, but right now things are looking pretty bleak. The disagreement between Marks & Spencer chief executive Stuart Machin and the Government’s Levelling Up Secretary Michael Gove, is just the latest example of a sector that is not really sure what […]

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ESW completes ccquisition of Scalefast

ESW, the world’s leading global direct-to-consumer (DTC) ecommerce company, announced today that it had successfully completed its previously announced acquisition of Scalefast, a Los Angeles-based, end-to-end ecommerce solution provider. After announcing its intention to acquire Scalefast in May, the completion of the acquisition further extends ESW’s market strength in apparel, beauty, personal care, and luxury […]

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YOOBIC celebrates global winners of 2022 Frontline Excellence Awards

YOOBIC, the digital workplace solution for frontline teams, today announced the winners of the inaugural 2022 Frontline Excellence Awards — the industry’s premiere honour for global organisations and leaders that go above and beyond to innovate, empower their employees, deliver outstanding results, and make frontline careers something to be proud of. The global awards programme […]

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The personalisation gap persists as retailers’ engagement capabilities fail to meet digital demands

The personalisation gap is growing as UK retailers’ accelerate their efforts to keep up with the new digital-first demands of shoppers in their omnichannel buying journeys, the latest research from insights-led customer engagement platform, MoEngage, shows. Original research of 2,000 senior UK marketing and ecommerce professionals in MoEngage’s latest The State of Insights-led Engagement Report […]

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Free fulfilment tops online shoppers’ demands

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show, the flagship event for retail, reveals. Original research of over 2,000 UK shoppers in its latest Retail Revolution report showed that free delivery was the top reason seven in ten (70%) of […]

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