Latest events & articles

Millennials lead the way on price sensitivity as the UK ‘cost of living crunch’ bites

The UK’s cost of living squeeze is making Millennials and younger demographics more sensitive to pricing and promotions, the latest research from antuit.ai, the leader in SaaS Artificial Intelligence (AI) demand forecasting solutions, reveals. With increasing numbers of retailers passing on rising production costs – prompted by supply chain tension and labour market shortages – […]

Read more

True Fit Raises $30M on 85% Revenue Growth

True Fit, the global data and software leader retailers choose to decode fit and size, announced a $30 million growth round today. As the $2 trillion apparel market shifted online rapidly since the pandemic, True Fit’s annual recurring revenue (ARR) grew 85%, and consumer adoption in parallel rose 109% across True Fit’s network, which now […]

Read more

Editorial

Where will retailers place their tech bets in 2022?

We have read all the trends posts, and I mean all of them, so we have combined our experience with what the market is saying and taken a view, which essentially means we picked only the ones we think matter, particularly as we disagree with a lot of the recycled nonsense that just gets rebranded […]

Read more

Black Friday footfall +35% week-on-week, but early festive shoppers fail to reach pre-pandemic levels

Early Christmas shopping boosts Black Friday footfall on the UK High Street, with shopper traffic up +35% week-on-week, according to Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls. Data from its footfall index, which captures over 40billion global shopper visits annually, showed that while Black Friday shopper traffic saw a +35% uplift week-on-week, even early […]

Read more

Editorial

For cool new brands, Black Friday is definitely not cool

Naming no names (sorry), but have you noticed just how many companies go from being cool and disruptive startups to boring corporates in two years or even less. I am thinking of a sports wear company that took the world by storm but just announced its Black Friday campaign. What the hell happened to a […]

Read more

Customer service key to converting D2C X-border sales

Localised, timely customer service is a key tool in converting direct-to-consumer (DTC) sales, according to new consumer data from ESW (formerly eShopWorld), the world’s leading cross-border DTC ecommerce company. ESW’s ‘Global Voices: Pre-Peak Pulse 2021’ survey of almost 15,000 consumers across fourteen countries reveals that while handling customer service queries in local languages can be […]

Read more

Guest post – Ron Thurston on how to turn staff shortages into an opportunity

Retailers facing challenges including labour shortages and intense hiring competition should look to invest in the talent they already have, says Ron Thurston, author of ‘Retail Pride – a guide to career development for retail employees’, who explores how to turn staff shortages into an opportunity in our latest guest post. According to the British […]

Read more

Refund abuse threatens online marketplaces’ profitability

Online marketplaces are experiencing a significant rise in what is being called ‘refund abuse’, where customers overuse a company’s refund policy to the point of unprofitability.  A study by fraud detection specialist, Ravelin, which polled 1,000 fraud professionals working in large online merchant businesses around the world, suggests this is a rising problem globally for […]

Read more

Two thirds of digital marketers fear Google’s 2023 cookie cull

An over-reliance on cookie-based customer tracking risks leaving marketers unable to identify—and therefore effectively market to—customers, latest data from consumer engagement platform Wunderkind reveals. Original research of over 60 senior UK marketing and eCommerce professionals in Wunderkind’s ‘Countdown to 2023’ report indicates that two-thirds (65%) are nervous or concerned about platforms moving away from third-party […]

Read more

Join Retail Connections

for exclusive content, networking events and more







    Join Retail Connections

    Get the latest industry views and exclusive member offers sent direct to your mailbox.