Co-op rolls out forecourt commerce capabilities with Flooid

Lincolnshire Co-op has completed a roll-out of a fuel point-of-sale integration to their entire fuel estate, partnering with Flooid, a market leading unified commerce platform.

This project is an addition to the existing solutions that Flooid and the society have together, which has been in place since 2016.  Lincolnshire Co-op uses Flooid’s unified commerce platform including point-of-sale, back office and self-checkout solutions.

Adding fuel point of sale was a natural next step in the retailer’s digital transformation strategy, and enables Lincolnshire Co-op to handle all transactions, including fuel, from a single, integrated commerce engine, allowing customers to experience seamless shopping whether in-store or on the fuel forecourt.

“We originally selected Flooid because of the ability to extend the solution and the ability to continue to adapt to our needs. This project is an excellent example of that extensibility. Flooid allowed easy implementation of new fuel capabilities alongside our existing POS and self-checkout solutions. Fuel plays an important role in our operations and it was strategically important to have it integrated into the rest of our store systems. Now, we have the specialist capability a forecourt demands, we can offer our members an enhanced shopping experience at the fuel pump,”

Andrew Turner, Head of Group Services at Lincolnshire Co-operative

Garry McLauchlan, Director EMEA Accounts at Flooid, commented:

“We’re thrilled to have completed another project with Lincolnshire Co-op. Fuel and forecourt operations are often siloed, but Flooid’s platform approach allows Lincolnshire Co-op to integrate all their customer touchpoints and to create a seamless journey that supports their commitment to convenience and service to their members. We are very much looking forward to a busy 2022 when the society will be upgrading to the latest version of Flooid’s future-proof platform and transitioning to the Google Cloud.”

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