Pet owners at home boost retailer’s profits

Innovative pet-care retailer Pets at Home has benefited from “exceptional levels of demand” as animal-lovers stock up on supplies during the coronavirus pandemic.

The retailer said stay-at-home customers were also more pet-focused as they spent increased time with, and gained more enjoyment from, their furry friends.

“Essential retailers”

As officially recognised “essential retailers” all pet stores are allowed to stay open for business during the current crisis.

In an update for the year to 26 March, the retailer said annual profits would be higher than expected due to the recent spike in demand for pet products and healthcare.

However, it warned of an uncertain outlook for 2020-21 saying it was not “immune” to the crisis.

Groom Rooms shut

In response to the pandemic Pets at Home said it had shut non-essential parts of the business such as its Groom Room grooming salons.

The firm has also moved staff from non-essential parts of the business to essential functions that provide food and medicine.

It said it was seeking to “strike a balance” between providing essential services to the public alongside safeguarding the health of customers and staff.

Pets at Home strategy

“Extremely grateful”

Pets at Home CEO Peter Pritchard said: “I am extremely grateful that our colleagues and operations have shown such resilience and flexibility to meet the recent exceptional level of demand from both existing and new customers.

“The health and safety of our colleagues, partners, suppliers, customers and pets remains our top priority. We continue to take all appropriate action in line with government advice and remain vigilant to the potential impact of Covid-19 as we start the new financial year.”

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