Consumer have been getting used to taking control of their retail processes and experiences – more so during lockdown – so retailers need to embrace this self-service revolution.
Mobile holds the key to unlocking the self-sufficient buying journeys consumers now want.
This latest report from Cegid – Mobile POS: Redefining the in-store experience – looks at the growing trend for mobile-empowered shopping experiences.
It provides retailers and brands with actionable take-aways on how to embed mobile into their omnichannel operations to enhance CX, drive conversions and win loyalty.
In the report, you’ll find:
- Insight on mobile for e-reservation, Click & Collect, Ship-from-Store and Endless Aisle
- What contactless delivery looks like after Covid-19 and how mobile helps
- How customers will interact with you through their own mobile devices
- Top tips for your own mobile roll-out
Download the report: here
