Gen Z driving retail’s cashierless future

By Hubert Da Costa Reports at the start of 2019 suggest there’s plenty of life in physical retail yet, so long as the old dog can offer new tricks. Retailers planning their survival strategies should be wary that as the demands of Millennials give way to the even more demanding Generation Z – a new …

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Bringing smart products to life with events and demos

By Keith Austin, CEO of Event Marketing Solutions Shopping behaviours and the way consumers interact with brands has changed drastically in the last decade. Consumers want to make informed purchasing decisions, whether their driver is price, experience or brand awareness. This means retailers face greater challenges in driving sales and staying on top of their …

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Health & Beauty Retail: Power of the personal touch

In 2019 the health, beauty and cosmetics retail sector is in incredibly good shape, thanks largely to its long-established service model. Be it department store concessions with their brand ambassadors offering samples and free tests, or the likes of Sephora which made the beauty shopping journey fun and engaging for customers. Beauty workshops, instore iPads …

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NRF 2019: Cool new tech to solve retail’s oldest problems

There may be a reason why, as Sucharita Kodali from Forrester said on Sunday at NRF, some cutting-edge technologies are not on the hot list of priorities for retailers; it’s because they can’t help some of the problems retailers have had for many years, but now really need to fix. Call it a focus on …

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Retail trends 2019: days of future past

This is the first of at least three 2019 retail trends articles, not least because I will be reporting from NRF January 13-15. Having reviewed what everyone has already said about 2019, going all the way back to 2015, it is clear that there is a lot of repetition, although interestingly Safari served up much …

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Winter Sales: When will store traffic peak across Europe?

With Christmas and New Year behind us, European retailers are focusing all their attention on the Winter Sales season. Traffic counting and analytics tech provider ShopperTrak has examined key European markets to spot past Winter Sales trends, and to pinpoint the likely peaks in the coming weeks, country-by-country. With traffic data insight it’s easier to …

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Comment: Will Amazon Go mark the end of manned checkouts?

Commentary on Amazon Go and checkout-less technology from Miya Knights, Eagle Eye Head of Industry Insight and Retail Technology publisher.

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Tesco knows that discounting is not just about price

Tesco’s new discount chain, Jack’s, is making it easy for its customers to shop by offering them a self-scan app called Shop Smart, on their own phones. Customers have to be registered for both scanning and payment, so they can simply pay by tapping their phone on a self-service checkout terminal. The technology is not …

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Fashion’s Narnia: The £32k of unworn clothing lost in Britain’s wardrobes

Brits are hoarding tens of thousands of pounds worth of clothes that they’ve never worn in their wardrobes, as revealed by the latest data from True Fit. Research from over 2,000 consumers polled as part of True Fit’s Fashion Derailed report showed that over a lifetime Brits will amass £32,951 worth of unworn clothing in …

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Middle East malls in focus

Across the Middle East, shopping malls fulfil an important cultural and social need. ShopperTrak’s latest in-depth report explores this unique market and the challenges on the horizon. It examines how Middle Eastern mall owners and retailers stand to benefit from using traffic data to better understand shopper journeys, and tailor service and experiences to very  …

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