Rapha on riding the trend for community retail

With community increasingly taking center stage in driving performance for many businesses retail strategies, Retail Connections caught up with Caroline Crosswell, Director of Retail at Rapha Cycle, during her fireside chat at Retail Week Tech. to find out how Rapha is ripping up the retail rule book and driving performance by putting community before commerce. …

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What if … Who will give retailers permission to change?

Everyone is saying that retailing needs to change and I think that there cannot be a retailer left in the UK that does not get it. However, probably less than 20% are really making the big changes that will prepare them for what has already arrived – digital and fickle consumers, and a proliferation of …

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Sainsbury’s ‘On The Go’ blends café culture with the corner shop  

Sainsbury’s has opened its first On The Go store in Mansion House, London moving in on classic Pret a Manger territory. Shoppers can buy coffee, prepared breakfasts, lunches, dinners and snacks to take away or eat in. The branch is being trialled with the intention of 130 more Local Sainsbury’s stores adapted to the On …

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The Gym Group tones up online performance ahead of January peak

The Gym Group, the fast-growing operator of low-cost gyms, has optimised its online platforms to support its peak January trading period. Founded by ex-England squash player, John Treharne, as a single site gym in 2008, The Gym Group has seen rapid growth.  With its affordable price point, no contract and 24/7 opening times, it now …

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Why speed to deliver may be Amazon’s undoing

In the era of sustainability, can Amazon’s obsession with its three business drivers serve it in the future? Basically, if you work for Amazon and want your boss to fund an initiative, it has to relate to either free delivery, free returns or 1-day shipping, or you won’t get the money. For all its talk …

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How come retailers suddenly want to talk about staff?

Retail store employees reading anything about the future of work can perhaps be forgiven for thinking, “Oh, so NOW you value me,” as the media fills up with stories about who will actually run the store of tomorrow. The conversation was almost certainly started by BRC director general, Helen Dickinson when she talked, three years …

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JML’s vision: Video, ‘dataism’ and Amazon’s customer experience problem

We’ve all seen them, JML’s aisle-end concessions in Asda, Boots and Robert Dyas (to name but a few), showing looped product demos with that trademark voiceover. Since John Mills founded the JML brand in the basement of his Camden home in 1986, it has inhabited an unconventional corner of the retail sector. Focused on selling …

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Pets at Home CEO: ‘It’s finally time high-street retailers stop selling stuff’

The primary goal of any retailer is to sell stuff, right? Well, not according to Peter Pritchard, the animal-loving CEO of Pets at Home. Pritchard, appointed to the store’s top job in 2018, has turned around the ailing pet-care company, which had seen its share price slashed by 70% in two years, ruffling industry feathers …

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Sustainability in the real world: John Lewis & Partners

While the world talks about the sustainability dream that is yet to come, it is always refreshing to hear from a retailer for whom efficiency in the supply chain has always been important. Where Waitrose and John Lewis had, and still do for now, different ways of tackling this, the coming together of both businesses …

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Gwyneth Paltrow at NRF: Goop’s ‘contextual commerce’ will span retail, media, food and travel

Gwyneth Paltrow impressed retail delegates at this year’s NRF Big Show 2020 in New York City, sharing honest insights into the challenges she’s faced growing the international lifestyle brand, Goop. She has learnt from “a long list of horrifying mistakes”, and now has the serious VC backing, technology, people and vision to take the business …

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