Meet Kiva, the star of Amazon’s Prime fulfillment miracle

What’s 16 inches tall, weighs the same as a polar bear and saves Amazon tens of millions of pounds annually? The answer is Kiva, the ecommerce giant’s bright orange robot that has revolutionised its fulfilment centre stock picking operation. Kiva isn’t new of course. Amazon saw its potential and snapped up the company in 2012 …

Read more

Amazon’s Tilbury Fulfilment Centre: 20 Fast Facts  

Retail Connections took at whistlestop tour of Amazon’s state-of-the-art fulfilment centre this week (23 January 2020). We were guided around the site by Amazon ‘Tour Ambassadors’ Lee and Paul, and witnessed first-hand how robots and humans are working in tandem to meet customer demand for ever-faster deliveries.   It’s a monster! The vast building at …

Read more

Trends 2020: The future of retail work

Recognition that store staff are the front line troops in the battle for the hearts and minds of the customer has led to a number of initiatives from retailers, workforce tech companies and industry bodies. These are now real signs that the store is getting close to assuming a much stronger role in an industry …

Read more

Lidl rumoured to be close to launching a UK web store

There’s a frenzy of speculation in the trade press this week that German discounter Lidl could soon launch an online grocery delivery service in the UK. No official plans have been revealed as yet, but as Lidl already operates online shops in Ireland, Spain, the Netherlands, Slovakia and Poland, a UK service seems highly likely. …

Read more

The online race to physical – Apple’s Ron Johnson on the new role of the store in digital retail

As part of its NRF coverage, Retail Connections headed over to the Innovation Mansion, a luxury destination set in New York’s vibrant SoHo. We found a hotbed for innovative new retail concepts, where D2C brands – that originally existed solely online – are now forging new paths in physical retail. And who better to have …

Read more

Collaboration, inspiration, transformation: Themes at this year’s Future Stores Europe

Retail has been transforming for over two decades now, but we’ve still got a lot to learn about the future of stores. Omnichannel has yet to be fully mastered, and more recently the pressure to carry out business sustainably has presented enormous new challenges. That’s why events such as WBR’s Future Stores Europe conference attract …

Read more

Brace yourself for ‘Return-uary’. How best can retailers protect profit margins amid a tidal wave of returns?

It’s that time of year, dubbed Return-uary by analysts, when ecommerce retailers brace themselves for a tsunami of returned golden-quarter goods. The Royal Mail predicted that on January 2 alone online returns would spike by as much as 72%, compared to the average number of returns per day in December. It’s a huge challenge for retailers …

Read more

What can TikTok do for retail brands?

It is well worth luxury and fashion brands investing in TikTok, retail pundits say. This is because Chinese Millennials and Gen Z-ers absolutely love it, and increasingly young European and US consumers love it too. Bain & Co. believes that Chinese Gen Z-ers will become a “powerful force in the luxury industry”, driven by the …

Read more

2020 NRF store tour – Discover the newest retail concepts

The Soho Retail Showcase Retail Connections hosted its 2020 New York Store Tour, the Soho Retail Showcase, taking over 20 retailers and tech vendors to explore six standout stores from innovative brands that are delivering new immersive brand experiences and rewriting the retail rulebook. The tours were curated and hosted by Retail Connections Chairman, Chris …

Read more

Will Co-op’s pedal power and vegan range supercharge online growth?

Co-op is plotting serious online sales growth in 2020. As announced on 2nd January 2020, the employee-owned grocer is extending its same-day delivery services in towns and cities across the UK and is embarking on a major rollout of vegan products. The retailer aims to offer same-day online city-centre deliveries from 650 stores. It will …

Read more

Join Retail Connections

Get the latest industry views and exclusive member offers sent direct to your mailbox.