How to get things done after Future Stores 2019

We’ve all had the conference experience. We leave fired up with enthusiasm to put what we have learned into action. A day later and business as usual has resumed. Then the weekend when real life takes over. And then Monday morning where the harsh reality of last week’s sales figures completely swamps any plans we …

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What we learned from Future Stores 2019

It’s billed as the annual gathering of in-store experience leaders from Europe’s most progressive retailers — and this year’s event at Twickenham stadium proved to be a veritable scrum of ideas. Here are our hot takes on the biggest trends and ideas from day one of the two-day event: Stores should focus on ‘What Amazon …

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12 things we learned from the BRC’s Reinvention Retail event

‘Reinvention Retail’ proved to be a day of stimulating discussion around the future of retail, well attended by British Retail Consortium members and partners. Technology companies including True Fit, Qlik, YR Store and Hero were on hand in the Future Zone to demonstrate how technology is helping retailers realign to customer needs. Here are just …

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Flexibility for profitability

I wrote recently about the importance of senior management drawing on the experience of employees across the spectrum to make the most of their businesses. I’m a passionate believer that success in retail is a collective enterprise, with people at every level feeling engaged and having the opportunity to make a real contribution. Happy team …

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How to address e-tailers’ location data challenge

While a completely slick, friction-free customer experience may be impossible, at least for the foreseeable future, there are steps that every retailer should be taking to speed up the customer’s time to purchase. These steps include simplifying your cart and checkout pages, allowing alternative payment options and removing unwanted distractions that may slow down the …

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Top tips for successful dropship implementation

Dropship is an attractive proposition for retailers who want to extend their ranges and grow sales without the need to physically hold the stock. With dropship, an item purchased by a customer – either through a website or perhaps ordered via a social channel or even in store – is distributed direct from the supplier …

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Retailer Q&A: The Pud Store founder Frances Bishop

Independent childrenswear retailer The Pud Store was founded by Frances Bishop in 2014 and specialises in past-season designer clothing for boys and girls. The company currently operates four stores in the North of England, in Mansfield, Newark, Doncaster and Sheffield and also trades via a Facebook page with 17,000 members. Entrepreneur Bishop is a working …

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Wowcher: How the marketing platform works its personalisation magic

Wowcher, the performance marketing platform, connects business with over 20 million people across the UK and Ireland. Website, app and emailed offers are tailored to subscribers across 52 cities, offering up to 80% off deals in their local area, as well as money off vouchers for big national brands. The company has audacious plans for …

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Revealed: the hidden cost of poor in-store connectivity

Recent research suggests that this could be costing British retailers up to £3.4 billion a year in lost sales. But until now there has been little or no research showing the cost of poor in-store connectivity, which can cause slow EPoS terminals, sluggish Wi-Fi and colleague systems to buffer. With digital connectivity now such a …

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Sustainability in retail: H&M, Farfetch and Kingfisher vow to take radical action

Ethical and sustainable retailing is being driven by increasing regulatory and consumer pressure. In the UK, this year’s high profile Extinction Rebellion protests and the Schools Strike for Climate Action have clearly signalled to government and businesses that growing numbers of the general public urgently demand change to cut carbon emissions and reduce global warming.  …

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