Loyalty programmes in the age of app commerce

We participated in an excellent webinar recently that explored how loyalty programmes are evolving to become far more sophisticated and results-driven in the age of digital commerce. Specifically, the webinar covered the commercial value of loyalty and how apps will play a major role in building strong customer relationships across multiple channels in the future. …

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Ethical retailer Adelante Shoe Co. connects customers with Guatemalan cobblers

While footwear brands Tom’s and Allbirds are taking strides in ethical retailing, there’s a new kid on the block, embracing social enterprise to the full. Adelante Shoe Co., the Boston-based made-to-order footwear company, is ‘purpose-driven’ through and through. The startup has an agenda to support skilled cobblers in Guatemala, and help raise living standards in …

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Alibaba sets Singles’ Day record with big focus on livestream shopping

Chinese e-commerce giant Alibaba set a sales record on Singles’ Day on Monday (11th November), the world’s largest 24-hour shopping event. By the end of the event, Gross Merchandise Value stood at 268.4 billion yuan or $38.4 billion – a 26% rise from the figure posted for Singles’ Day 2018. That’s a marginally slower growth …

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Shop Direct and University of Liverpool team to nurture retail tech talent

Shop Direct, the parent company of retail brands Very.co.uk and Littlewoods.com, has teamed with the University of Liverpool in a bid to boost digital business talent in the North West. The partnership aims to develop a joint programme of activity across STEM (science, technology, engineering and mathematics) and other business-related subjects, such as marketing and …

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There’s still a long way to go on the digital transformation journey

I was talking on BBC Radio last week about how Canterbury County Council in Kent was putting up parking charges in order to raise more money. I found myself suggesting that, actually, there should be no parking charges because the crisis on the High Street was sufficiently advanced that anything that encouraged people to shop …

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Supercharged loyalty: Tesco’s Clubcard Plus aims to drive store footfall

Tesco’s Clubcard Plus scheme launches on 8th November, introducing ‘supercharged loyalty’ that requires shoppers to pay a monthly subscription fee of £7.99 before seeing a range of benefits. Tesco’s Chief Customer Officer, Allesandra Bellini, said: “New Clubcard Plus is a breakthrough innovation giving customers even more ways to get the best value while shopping at …

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Don’t get FOMO, here’s our SD WAN review and a second chance to listen to the webinar

Fast, secure and cost effective…did you miss Vodat’s digital network webinar? Download it for free here+   While the UK high street may be struggling, there are still some great growth opportunities overseas. But how on earth can retailers open new stores abroad without betting the bank? One big piece of this challenge is replicating …

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BrandAlley eyes billboard and pop-up presence on high street

By anyone’s standards the UK fashion and homeware sales site BrandAlley is something of a phenomenon. The membership site, which offers up to 80% discounts on luxury brands is adding 2,500 new members daily and has forecast a c. 40% revenue increase from £46 million to £63 million this year. BrandAlley CEO Rob Feldmann was …

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Can robots teach us how to dress better?

With the recent growth in online styling companies, including Stitch Fix with its recent IPO and Thread.com, which has also recently received investment from H&M, the relationship between machine and human stylists was a hotly debated topic at Retail Week Tech. Festival. We caught up with Kostas Koukoravas, Founder & CEO – Intelistyle, Tatiana Ohnyeva, …

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Brands take control of channels

News that Sports Direct has bought the Brookfield Shopping Park in Cheshunt, Hertfordshire raises an interesting idea : if brands feel they do not have enough control over access to the customer, then they can always turn gamekeeper. Mike Ashley’s decision to pay £25.4m for a site that was bought in 2015 for £62.2m is …

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