Will retail really be different after the crisis?

As UK consumers discover that there are almost no home delivery slots available from any of the grocers, it is a timely reminder that only 8% of food is delivered online. And the grocers have defended themselves by saying that they cannot simply add huge capacity overnight, or possibly at all, given the controversy over …

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Retail Week, retailTRUST and the BRC launch fundraising campaign: ‘CaRe20′

“How retailers treat their workers during this pandemic will define their brand for decades to come – join with RWRC, retailTRUST and the BRC to provide much-needed aid and assistance to the industry.” This is the exciting and timely fundraising campaign just launched by key stakeholders in the retail industry. The initiative’s organisers are RWRC …

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Supermarkets rally to help UK’s four million food-bank families

UK supermarkets are rallying to donate to a multi-million-pound fighting fund to help food bank charities struggling amid the coronavirus pandemic. Morrison’s is the latest supermarket to step up, promising to donate products worth £10 million by July. The retailer said it plans to produce extra fresh food from its own sites as well as …

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Store traffic and social distancing: Supermarket ‘two metre marshals’ police shopper flow

Supermarket and convenience store employees are dealing with the challenge of helping shoppers ‘social distance’ while doing their weekly shop.  ‘Two-metre marshals’ are the new face of food shopping as the coronavirus pandemic continues to dominate everyday life. This new breed of retail employee can be found at the entrances of supermarkets and inside stores, …

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It’s official – alcohol is ‘essential’ to the UK’s anti-coronavirus effort

High street off-licences are raising a glass to the government after they were added to the list of ‘essential’ retail outlets that can remain open for business during the coronavirus pandemic. Off-licences were added to the list after the government ordered pubs and bars to close, and following reports that supermarkets’ stocks of beers, wines …

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Morrisons launches home delivery Food Boxes with DPD

In the face of unprecedented demand for grocery home delivery, Morrisons has introduced a new next-day delivery service of food and essentials boxes during the coronavirus (COVID-19) outbreak. The Food Boxes contain are a mix of food and essential household items, and are designed to feed two adults for one week. Shoppers can sign up online …

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On your bike coronavirus… Cycle brands help ease the UK’s quarantine woes

Fitness brands and retailers are stepping up to the plate after unexpectedly finding themselves in the UK’s front-line fight against Covid-19. Brands such as Peleton and Zwift, alongside retailers such as Halfords, Evans Cycle and Wiggle are bucking the trend and experiencing an uptick in trade as shoppers search for ways to exercise and stay …

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‘Revenge spending’: Chinese shoppers’ predicted return to luxury

In China as coronavirus quarantine measures relax, Chinese shoppers are slowly being able to return to their passion for luxury shopping. There is already talk of ‘revenge spending’ – luxury brands are hopeful that consumers’ pent-up desire to live life to the full again will help them recover from the major hit to sales the …

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Marks & Spencer teams with Deliveroo to reach vulnerable customers

In troubled times, unlikely partnerships are springing up in the business world. As was announced today, Deliveroo will begin delivering a range of Marks & Spencer groceries to help people isolating in their homes due to the coronavirus outbreak. The partnership approach Deliveroo has signed a deal with BP and M&S that is designed to …

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Covid-19: B&Q and Dunelm turn to click-and-collect to keep customers safe

It’s called the Covid click-and-collect effect. Increasing numbers of retailers are ramping up their buy online/pickup instore operations in a bid to reduce pressure on home delivery, limit customers’ on-premise dwell time and cut the risk of coronavirus infection. B&Q, a retailer that is likely to see a short-term increase in business, is the latest …

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