Fendi restyles its tech capabilities with value chain makeover

International luxury fashion brand, Fendi, has revolutionised its global transactional value chain with an omnichannel solution from Dedagroup Stealth, the company dedicated to fashion and luxury retail, and part of Dedagroup. Founded in Rome in 1925 by Adele and Edoardo Fendi, the Italian fashion house fuses a distinctly modern aesthetic with heritage style and an …

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From minnow to monster: 25 years of Amazon

Amazon – probably the most disruptive retailer ever – is celebrating its 25th birthday this month. “At the very least Amazon has changed the high street forever. It began as a new idea for selling books remotely, but within a few short years it literally sparked a retail revolution,” says Chris Field, retail analyst and …

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Is RFID the missing piece in the scan-and-go jigsaw?

Scan-and-go checkout technology is now firmly on the retail radar, thanks to the launch of Amazon Go in 2018. If grocers don’t have a trial underway in select stores right now, it seems they’re either scoping one out, or watching intently from the side lines to see how their competitors progress. And the trend is …

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How to avoid getting divorced on honeymoon

Many retailers and their customers are in complete disagreement about what constitutes an ideal customer experience. What happens most often is that the retailer thinks they have created a loyal customer as soon as the transaction is complete, while customers have an emotional connection to the product journey right through to delivery. However, despite the …

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GDPR bites: British Airways fined £183m for customer data breach

The UK’s first GDPR data-breach fine has been issued this week. It’s clear the regulation isn’t to be taken lightly. British Airways has been slapped with an eye-watering £183m fine for what the Information Commissioner’s Office labelled ‘poor security arrangements’ after hackers stole the personal data of 500,000 customers. GDPR isn’t a paper tiger To …

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Next big thing: 5G’s impact on retail

Get ready, 5G is coming! But what’s in it for retailers? Recent research from Barclays Corporate Banking suggests that 5G could supercharge the UK economy by up to £15.7 billion per year by 2025 in a ‘best case’ scenario. But there have also been warnings that the opportunity could be missed because industry leaders still …

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Make it easy, make it popular: Focusing on the customer experience

Make it easy, make it popular: Focusing on the customer experience by Martin Newman, The Customer Experience Champion Harvey Nichols is a British success story. And it’s an older one than you’d think: for many of us, the chain is synonymous with Edina and Patsy’s Bollinger-fuelled antics in Absolutely Fabulous, but it’s been going since …

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Can technology partners help struggling retailers get back in the race?

So often in retail, not having the right infrastructure in place, and being limited by legacy technology, is what causes customers to walk away , simply because they can’t shop in ways they’d like to. Claranet’s new report #ReimagineRetail looks at a fast-emerging ‘new breed’ of technology partners who are eager, willing and ready to …

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Co-op rocks with eco pop-up shop at Glastonbury 2019

The Co-op has won consumer kudos and reams of positive media coverage thanks to its Glastonbury festival pop-up store which opens tomorrow (26th June 2019). Co-op will become the only national grocer to ever appear at the 48-year-old music and arts festival on Somerset’s famous Worthy Farm. This year the festival is expected to host …

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Adidas: Taking a lead in the digital age of fashion retail

“We’re all kind of addicted to digital, aren’t we?” Stephanie Peterson, Digital VP – Planning and Activation at Adidas, remarked as she opened the Drapers Digital Festival’s keynote session in May. And using this global digital addiction, fashion businesses wanting to become leaders in the digital age need to be continually asking themselves: How can …

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