Graham Best, CEO of ReBOUND Returns is championing the issue of returns. He feels the internationalisation of reverse logistics, data-driven costing structures, and the customer proposition around returns are all worthy of more serious attention in retail board rooms and across the industry generally. Doing so will drive more professionalism and profitability, he says. On …
Retail Connections attended Reflexis’ recent EMEA Customer Forum, and has put together five questions retailers should be asking their prospective workforce management partner.
Following the recent fashion week fanfare in New York, London, Milan and Paris, the verdict is in, the industry is in good shape.
Speakers and delegates concluded that today’s consumers crave convenience, no matter which ‘shopper journey’ they are embarking on
A central theme of this year’s eTail Fulfilment & Returns conference is the future of stores versus online. It’s a monster of an issue that has been debated fiercely in business circles for the best part of a decade.
How many retailers do you know who are happily progressing on their change journey, but you strongly suspect they’ll never make it, or will get there just too late?