The Retail Connections trends for retail in 2021

After a thorough review by our analysts of the current trends resulting from the massive shift from physical to digital retail in 2020, we look at how this will advance the case of many technologies that have been promoted over the last five years, some with mixed success. First we must agree what we are …

Read more

News from NRF – Sensormatic Solutions announces the launch of Sensormatic IQ

As new and exciting tech is announced at the National Retail Federation’s Virtual Big Show this week, Johnson Controls, the global leader for smart and sustainable buildings and the architect of OpenBlue connected solutions, has announced that Sensormatic Solutions, its leading global retail solutions portfolio, launched Sensormatic IQ. This intelligent operating platform for retail, backed …

Read more

Double blow to UK footfall on Boxing Day – shopper traffic falls -87%

UK Boxing Day footfall slumped -87% year-on-year yesterday (26 December), Sensormatic’s retail data from ShopperTrak, revealed. The latest data from ShopperTrak’s footfall index, which captures 40 billion shopper visits each year, showed that across all retail settings, including High Streets, shopping centres and retail parks,  total footfall dropped to its lowest point since the start …

Read more

Retailers on the run, brands on the rise

To survive, retailers need to think like brands These days, brands are probably more in tune with what their customers want than retailers, which is ironic, given that it is the retailers that have the data on customers, not the brands. But data is a strength they are not exercising fast enough or deeply enough. …

Read more

Covid restrictions force retailers to shut up shop in peak pre-Christmas trading days

Retailers saw footfall wiped out on what would usually be the busiest weekend for in-store shopping of the year, Sensormatic’s data from its retail analytics solution, ShopperTrak, revealed. High Streets deserted on Super Saturday Super Saturday (19 December), the last Saturday before Christmas and usually one of the busiest days of the year for in-store …

Read more

Pandemic pushes shoppers to prioritise price promotions

British shoppers say discounts are the most important factor influencing where to shop and expect retailers to offer more discounts in recognition of the current uncertain financial conditions, according to research of 2,000 UK consumers by omnichannel promotion solutions provider, XCCommerce. The research in its latest report reveals more than half of shoppers (56 per …

Read more

Disappointing UX risks £350m in lost ecommerce sales in December

With retailers braced for the ‘most digital Christmas’ ever, poor user experience in ecommerce journeys could cost retailers £350m in lost Christmas sales, according to the latest data from thinkTribe, an award winning web performance and testing service provider. UK consumers are expected to spend a third of all their Christmas shopping digitally – +25% …

Read more

All dressed up but nowhere to go – UK online fashion orders up 363% during November

The total number of UK online fashion orders increased 363 per cent since the start of November, with orders during Cyber Week (Black Friday week) up 159 per cent week-on-week, according to True Fit, a personalisation platform for apparel and footwear retailers. The data comes as much of the UK spent the month of November …

Read more

The man who wants to arrest the headlong rush to the bottom

Robin Coles is on a mission to break retailers’ current defensive strategy of reducing price to drive sales. Robin Coles got his first IT job by mistake. He was only driving to London to see his girlfriend and gave a friend a lift so he could get to a job interview at APT , a …

Read more

A peak on top of peak – Ecommerce revenues rise +144% in November

Ecommerce revenues saw a ‘peak on top of peak’ during Black Friday week, the latest data from Wunderkind, formerly BounceX’s Marketing Pulse, revealed, with online spending up 144% in November. Traffic to retailers’ websites saw a significant and sustained spike in visitors from mid-November, up +72% since the beginning of the month, which coincided with …

Read more

Join Retail Connections

Get the latest industry views and exclusive member offers sent direct to your mailbox.