Retail needs CEOs who will lead on tech

Only a few years ago, CIOs were congratulating themselves because most of the analyst houses were saying that senior tech people were finally getting onto the main board. This hasn’t really happened to the extent everyone expected, but even where it has happened, it is clear that tech is still not getting enough board air …

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Black Friday 2019: What retailers and consumers learnt

It goes without saying that Black Friday is one of the most important days of the year for retailers. It was predicted that £8.57 billion would be spent by UK shoppers on Black Friday weekend and Cyber Monday this year, so the discounting period continues to be the key shopping event that kicks off Christmas …

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Lakeland, JML and Amazon join Rylan on Channel 4 show

A panel of top retailers has joined TV personality Rylan Clark-Neal to champion product innovations for Christmas. The panel consists of Ken Daly, CEO of innovative consumer products group JML; Wendy Miranda, customer ambassador for Lakeland; and Amazon Launchpad’s director of consumer retail, Fiona McDonnell. This is the second series of Buy It Now, Buy …

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Online retailers don’t understand the role of the store

After running a keynote at the White Label World Expo in London this week, I’m now pretty clear that the only people holding back the integration of multiple channels around the needs of the customer are the owners themselves. What is the role of the store? It’s not the store that’s dead, it’s the store …

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Mobile-driven Black Friday kick-starts Christmas

Black Friday has evolved, so what can we expect for 2019? Ten years ago Black Friday began in the UK as a single day of eye-popping discounts, but these days most big retailers, including Marks & Spencer, Boots, Amazon, John Lewis and Argos, sensibly spread their offers over one or two weeks, to ease pressure …

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Review: Restaurant & Bar Tech Live 2019

Live debates, technology demos, a dedicated networking area, even a ‘Nightclub Zone’ – there was plenty to discover this year’s Restaurant & Bar Tech Live Show. The event took place last week at London ExCeL (19th and 20th November), and as a media partner, Retail Connections took every opportunity to learn from the experts. The …

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Yapster’s Rob Liddiard talks ‘digital leadership’ in hospitality

Rob Liddiard, Co-founder and CEO of Yapster knows a thing or two about the importance of engaging your customer-facing workforce in the hospitality sector. His session at Restaurant & Bar Tech Live on Tuesday 19th November was entitled: Making reality meet expectations: how digital leadership can help marketing campaigns reach the frontline. Liddiard explored how, …

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The 10 second commerce cliff: slow loading webpages lose customers in just 10 seconds, new research reveals

Slow loading webpages lose shoppers in just 10 seconds, the latest research from Tribe (formerly SciVisum), a leading web performance and testing service provider, warns, with nearly half (47%) of shoppers not being prepared to wait for more than 10 seconds before giving up on a purchase. Original research of 2,000 UK consumers in Tribe’s …

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In retail, experiencing is believing

Sometimes you have to experience retail to believe it. So while we are all chattering at each other on LinkedIn and other channels about the future of retail, maybe we should all spend a bit more time visiting the wonderful stores that are out there already. We know retail has changed but we have probably …

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What’s on at White Label World Expo?

This year we’re a media partner for White Label World Expo, taking place on November 27th and 28th, at the ExCeL in London. Chris Field chairman of Retail Connections is one of the speakers, giving delegates advice on how to build brand beyond the online world. White Label Expo is the leading online retail sourcing …

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