GAP – 50 Years of Denim

GAP is turning 50! To celebrate 50 years of selling premium Denim, the retailer is hosting an exclusive pop-up in London’s Soho, as part of its ‘It’s Our Denim Now’ autumn campaign. Retail Connections headed down there to see what was on offer. Located at 52 Brewer Street, the store showcases the limited edition 1969 …

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Dr Martens stamps its green credentials with vegan boots range

The iconic boot brand, Dr Martens – once a favourite of punks and goths, and now popularised by celebrity fans including Pharrell Williams and Rita Ora – posted profits up 70% in the year to the end of March 2019.  Its owner, private equity firm Permira, is reportedly eyeing a possible sale or stock market …

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Pride-ready retail: Are brands showing their true colours?

Brighton & Hove Pride is taking place this weekend (2nd to 4th August) expected to attract over 450,000 revellers. As the UK’s biggest LGBTQ+ Pride festival, the event boosts the city’s economy by a cool £20.5 million it’s been estimated. Kylie’s Saturday night set in Preston Park will of course be the main event, but …

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The rise of Retail Darwinism: It’s time to survive or die

By Rhena Bunwaree With recent major job cut announcements from Boots, Waitrose, Debenhams and Bathstore, there’s little doubt retail is undergoing a seismic change. Spending is switching to online, and we are splashing out less on things, and more on experiences, with consumers prioritising discretionary spend on going to the cinema and eating out, flipping …

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How to address e-tailers’ location data challenge

While a completely slick, friction-free customer experience may be impossible, at least for the foreseeable future, there are steps that every retailer should be taking to speed up the customer’s time to purchase. These steps include simplifying your cart and checkout pages, allowing alternative payment options and removing unwanted distractions that may slow down the …

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Get ready for Drapers Digital Festival!

Are you ready for Drapers Digital Festival? The fashion bible’s annual digital summit takes place Wednesday 15 May and the great and good of the industry are adding the finishing touches to their big presentations. Among the speakers will be Harrods Customer Insights Director David Boyle, who will be lifting the lid on the luxury …

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Blending commerce and giving is good business

            More and more UK retailers are catching onto the circular economy. However, rather than appealing solely to their social and environmental conscience, reGAIN app, the UK’s first app for the recycling of unwanted clothing, has appealed also to their commercial sense. Get paid to throw stuff away Customers of …

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Brands depend on real people to influence shopping

According to IRX, 45 per cent of 1000 consumers trusted recommendations from a brand compared to 29 per cent who trusted online influencers and fashion bloggers on Instagram and YouTube. Power of online influencers The clue to what is really going on lies in the fact that IRX discovered that online influencers are more trusted …

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Improving the customer experience in retail with personalisation

The high street is experiencing turbulent times, with recent months seeing more and more consumers turning to internet shopping for convenience, choice and cost effectiveness. And unfortunately for many of our favourite high street brands, this is having a significant impact on sales. French Connection, for instance, recently revealed that it saw a 6.8% decrease …

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What we can all learn from Barbie

  Opinions about everything seem polarised these days, otherwise how do you get so many dictators running countries, or Brexit, or Trump, I could go on, but it’s too painful. We tell each other we need to have a debate about stuff, but never actually do because freedom of speech and freedom of expression, while …

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