Event preview:  The BRC’s Reinvention Retail Conference

Retailers need all the help they can get today, coping with profound change across the industry. The BRC’s Reinvention Retail conference sets out to provide a blueprint for survival. “We’re pooling our own expertise with other industry leaders at this new Reinvention Retail conference to provide practical advice, tools and solutions that can help you …

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RetailEXPO 2019: Unlock a bright future in retail

What’s next in retail? For those in search of answers, the RetailEXPO show in London is  just the place to experience all the trending, ground-breaking ideas of the future. Practical solutions to the challenges of today and tomorrow are at the heart of this much-anticipated show. RetailEXPO is organised by Reed Exhibitions, and offers a …

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10 not very helpful technology trends for retailers

  Here is what Gartner predicts are the top 10 technology trends. I’m not saying I disagree, but it is further evidence that everyone wants to talk about the future, because it is safer and more seductive than talking about the present. This is not helpful for retailers, because there are some fundamental challenges that …

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Mobile technology in-store: Doing what exactly?

Mobile technology brings a new dimension to in-store experiences. It’s on the radar as an investment priority for most forward-looking retail companies, and certainly in China the scope of customers using their smart phones in-store to research, interact and pay is huge. Meanwhile leading retailers from Apple to John Lewis are providing store employees with …

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Boardroom blues: how to keep staff motivated

  Another day, another boardroom battle for Britain’s retailers. Today it’s Debenhams, who desperately need £200m to fight off Sports Direct owner Mike Ashley, who seems intent on buying up every ailing retailer on the high street. But what do these high-level wranglings mean for the average customer? More sales, certainly. But one thing you …

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Guardians of the galaxy : who’s your brand hero?

          Ever wondered why a business can go from the most popular to forgotten in less than a year? Consider a brand that you are probably thinking of right now, and wonder why they started by delivering a seamless customer experience, but then ended up by not only screwing up your …

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New York store innovations: The good, the bad and the underwhelming

By Jake Knowles, Retail Consultant, BJSS While it’s true that online sales are growing faster than bricks and mortar, it has become more apparent that much of ecommerce is unprofitable and that truly scaling pure-play is nigh on impossible. In an ironic twist, many digitally-native brands which had previously raised hundreds of millions on the …

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Welcome to Heyshop – the store designed by data

What would a store look like if it was designed by data? Heyshop in Shanghai gives us a pretty good idea. What’s interesting about this design concept is its flexibility. Over time data can shape how the unit looks, how it operates, and even what it sells. Like many online retailers moving into physical retailing, …

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New Apple credit card set to take a bite out of the US banking sector

Fintech, and especially payments, have been a hotbed of activity in recent years with start-up challenger banks looking to shake up this notoriously conservative and risk averse sector of the economy. We’ve already seen a raft of app-based banks offering a wide range of innovative, user-friendly functionality. These branch-free banks include Starling, Monzo and Revolut, …

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Recycled, Rebranded and Rubbish? Why your branding has to reflect your internal operations

It’s very, very easy to slap a cartoon tree on your packaging and hope your customers are convinced that you care about the environment. It also won’t work. If there’s one thing I cannot stress strongly enough to consumer-facing brands, it’s never to underestimate the intelligence of your customers. If you’re selling yourself as an …

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