Payment speed, security or a compromise? Insights from PayExpo 2019

There’s a great deal of innovation within the UK payments landscape – from the emergence of challenger banks, to fintechs driving simplification of infrastructure, to the use of AI in payments processing. We attended PayExpo the UK’s largest payment event this week (8th and 9th October) to hear about the latest trends. Payment speed, security …

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Is jisp the affordable face of scan & go technology?

Retail Connections enjoyed a demo of jispGO last week at the Retail Week Tech show in London. We were pretty impressed, as the in-store technology on display – NFC shelf edge stickers combined with smartphone app payment capability – seemed to tick several boxes in terms of meeting shopper and retailer needs. Commercially, big pluses …

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Co-op takes to the task in hand

Mobile task management solution empowers store colleagues and simplifies store operations The Co-op has increased in-store task completion by more than a third just five months after launching MyWork, a mobile task management system, across its network of 3,750 stores and 70, 000+ store colleagues. Previously store colleagues had been inundated with multiple communication channels, …

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Keeping in the Loop: analysing customer feedback at scale

We caught up with German-founded customer feedback analysis start-up Zenloop at Ecommerce Expo who provided an insightful session on how to identify churning customers, win them back, and how to analyse the reasons for their churn. Founded in 2016, Zenloop works with customers in a number of verticals, from consumer brands, to travel, including award-winning …

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China’s retail giants in the spotlight at Retail Week Tech

You can’t talk about the future of retail without looking to China, so it was fascinating to hear from China’s biggest retailers at Retail Week’s Tech show recently. Chenkai Ling, Vice President of JD.com The event kicked off with a keynote address from Chenkai Ling, vice president of JD.com and general manager of JD Retail …

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Tech muscle: The biggest, fastest adidas store is opening in London this month

Sportswear giant adidas sees itself as an omnichannel Olympian, building muscle and speed into its digital strategy with performance-enhancing technology. This came across loud and clear during a presentation at the Retail Week Tech event in London on 2nd October 2019. Full of energy and proudly branded-up while speaking from the ‘Retail Re-engineered’ stage, Parag …

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Building an effective customer journey across multiple touchpoints

Building an effective customer journey across multiple touchpoints was the topic passionately debated by Paul Kraftman, Chief Executive at Menkind, Rachael Jones, Former Head of E-commerce at Seedlip and David Kohn, Director of Ecommerce at Heal’s at Ecommerce Expo last week. Moderator Nick Everitt, Director of Advisory EMEA at Edge by Ascential, opened the panel …

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IRC 2019 Preview: Discover winning retail strategies  

To be successful in the current climate retailers must prove themselves to be adaptive, creative and brave enough to enact change when necessary. At InternetRetailing Conference 2019 (IRC), the aim is to question well established retail concepts; equipping digital leaders with a platform to learn, network and continue developing their digital retail and multi-channel strategies. …

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Personalisation: How AI pinpoints the ‘magic moments’ in online shopping that keep customer journeys on track

This was the subject tackled by David Newberry, Chief Customer Officer from Attraqt, on Wednesday 25th September at London’s Ecommerce Expo. “Recommendations, personalisation, tailored emails and web pages – these are all put place by forward thinking retailers to orchestrate shopping experiences that keep customers happy and loyal,” Newberry told a packed conference session at …

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WEBINAR ALERT! Peak powered networks from Vodat International.

Peak powered networks from Vodat International. Join the conversation by signing up with Retail Gazette   Peak trading is almost here, with retailers everywhere keeping their fingers crossed that their in-store digital networks cope with the strain of increased data flows triggered by the eagerly awaited spike in store footfall. Should disaster strike, however, and …

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