Personalisation: How AI pinpoints the ‘magic moments’ in online shopping that keep customer journeys on track

This was the subject tackled by David Newberry, Chief Customer Officer from Attraqt, on Wednesday 25th September at London’s Ecommerce Expo. “Recommendations, personalisation, tailored emails and web pages – these are all put place by forward thinking retailers to orchestrate shopping experiences that keep customers happy and loyal,” Newberry told a packed conference session at …

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WEBINAR ALERT! Peak powered networks from Vodat International.

Peak powered networks from Vodat International. Join the conversation by signing up with Retail Gazette   Peak trading is almost here, with retailers everywhere keeping their fingers crossed that their in-store digital networks cope with the strain of increased data flows triggered by the eagerly awaited spike in store footfall. Should disaster strike, however, and …

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How can the personal touch in luxury retail be delivered on a global scale?

London Fashion Week this September (13th to 17th) will be celebrating industry best practice and encouraging fashion decision-makers to create positive change. Sustainability is high on the agenda, and as ever leading brands will showcase their creativity and innovation, inspiring fashion fans around the world. Celebrating global but local in fashion Fashion brands are increasingly …

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Cotton Traders tackles digital transformation

Multichannel British retailer, Cotton Traders, has improved its mobile conversion rate and reduced checkout abandonment with a new ecommerce platform. Founded on friendship in 1987, Cotton Traders was set up by two former England rugby captains, Fran Cotton and Steve Smith. The retailer now has over 100 UK retail locations. Digital is becoming increasingly important …

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Is RFID the missing piece in the scan-and-go jigsaw?

Scan-and-go checkout technology is now firmly on the retail radar, thanks to the launch of Amazon Go in 2018. If grocers don’t have a trial underway in select stores right now, it seems they’re either scoping one out, or watching intently from the side lines to see how their competitors progress. And the trend is …

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How to avoid getting divorced on honeymoon

Many retailers and their customers are in complete disagreement about what constitutes an ideal customer experience. What happens most often is that the retailer thinks they have created a loyal customer as soon as the transaction is complete, while customers have an emotional connection to the product journey right through to delivery. However, despite the …

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Next big thing: 5G’s impact on retail

Get ready, 5G is coming! But what’s in it for retailers? Recent research from Barclays Corporate Banking suggests that 5G could supercharge the UK economy by up to £15.7 billion per year by 2025 in a ‘best case’ scenario. But there have also been warnings that the opportunity could be missed because industry leaders still …

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Co-op rocks with eco pop-up shop at Glastonbury 2019

The Co-op has won consumer kudos and reams of positive media coverage thanks to its Glastonbury festival pop-up store which opens tomorrow (26th June 2019). Co-op will become the only national grocer to ever appear at the 48-year-old music and arts festival on Somerset’s famous Worthy Farm. This year the festival is expected to host …

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Zalando breaks the Brexit business blockade

Amazon is such a massive distraction for UK retailers that they often forget that there are plenty of countries where Amazon is weak or even not present. In the current Brexit crisis that is clearly creating stasis, smart retailers are redoubling their efforts to grow their businesses abroad. In Europe, the stand-out opportunity for those …

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How LiDAR technology is lighting up customer behaviour analytics in retail

Shopper behaviour is fascinating. It’s also commercially valuable if you’re able to track, measure and learn from scientifically-proven insights around how shoppers are using your space. The technology that makes this possible is becoming more and more sophisticated, yet easier to deploy. Retailers are now able to find answers to questions such as: When are …

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