How the Great Resignation transformed labour

In response to labour shortages brought on by Covid and the Great Resignation, retailers are reinventing how they recruit, train, motivate, and empower staff, says Fabrice Haiat, CEO of YOOBIC. The Great Resignation was a mass transfer of labour to new roles or retirement. In the US alone, between 3.5 and 4.5 million Americans handed …

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Where will retailers place their tech bets in 2022?

We have read all the trends posts, and I mean all of them, so we have combined our experience with what the market is saying and taken a view, which essentially means we picked only the ones we think matter, particularly as we disagree with a lot of the recycled nonsense that just gets rebranded …

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Zebra closes the gap between hardware, software and services

It’s all about giving retailers the agility to manage demand across multiple channels and geographies quickly. It’s only by looking back at what companies Zebra has been acquiring over the last eight years that it becomes clear the company is on a mission to expand on its leadership in in store tech. Take its purchases …

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Wunderkind and Klaviyo announce strategic partnership to bolster personalisation capabilities

Wunderkind, formerly BounceX, the leading performance marketing channel that delivers one-to-one messages at scale, has announced the launch of a strategic integration with Klaviyo, the customer data and marketing automation platform that delivers more personalised experiences across owned-marketing channels. The strategic integration allows brands and retailers to leverage Wunderkind’s ability to scale eCommerce revenue through high-performing, one-to-one …

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Hobbs adds to CX with digital appointments

British luxury fashion brand, Hobbs, has partnered with OneStock, the leading modern and agile Order Management System (OMS) provider, to enhance its omnichannel customer experience (CX) with improved click-and-collect services and in-store and virtual appointments. Founded in 1981 in London, Hobbs has become synonymous with contemporary yet timeless style, offering luxury fashion shoppers affordable modern …

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Clarks steps up personalisation with Wunderkind

Clarks, the international shoemaker and footwear retailer, has partnered with leading performance marketing engine Wunderkind (formerly BounceX), to enhance its digital targeting and personalisation strategies, resulting in improved customer engagement and increased digital revenues. Established  in Somerset in 1825 when founding brothers Cyrus and James Clark realised they could make slippers from offcuts from their …

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Watch out, there’s a TikTok about

While retailers and brands are limbering up for the great bounceback as retail reopens and consumers start to loosen their purse strings (we hope), they should start testing some of the newer channels to market that appear to be delivering spectacular views and click throughs. Take luxury brand Balenciaga which ran a shoppable campaign on TikTok over …

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What are the 15 most important technologies retailers will need post-Covid?

Having read almost every single report talking about what retail will look like after Covid, I feel it’s time to comment broadly on the many findings, some of which are contradictory, and therefore not always helpful for retailers trying to plan their entry into the so-called new world. The real stand out contradiction was the …

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The Retail Connections trends for retail in 2021

After a thorough review by our analysts of the current trends resulting from the massive shift from physical to digital retail in 2020, we look at how this will advance the case of many technologies that have been promoted over the last five years, some with mixed success. First we must agree what we are …

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Burberry and Tencent blur the lines between on and off line

The difference between a physical and a digital store is narrowing, particularly in the minds of younger shoppers for whom a store is any channel they can buy through. Recognising this, Burberry and WeChat owner, Tencent are trying something new that they refer to as a luxury concept store using social media interactions. The social …

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